2. Products and Offers
4. Product delivery
5. Product shipping methods
6. Defects, non-conformities and damage to products ?
7. Right and terms for exercising the right of withdrawal ?
The prices of the products offered for sale on the "Profumeria Bellagio" website are indicated in Euro and are the prices in force at the time the Buyer sends the Order. "Bellagio perfumery" may modify the selling prices of the products at any time and without notice. This change will be reported to the Purchaser before sending any Order. Product prices are inclusive of VAT, but do not include shipping costs. Shipping costs vary according to the shipping method selected by the Buyer when the Order is sent and are displayed in the Order summary before the Buyer confirms the Order.
2. Products and Offers:
In accordance with article 52 of the Italian Consumer Code (Legislative Decree 206 of 6 September 2005), before sending the 'Order the Buyer can view on the "Profumeria Bellagio" website information relating to the Seller, the price, including taxes and shipping costs, and the characteristics essentials of the product / s or services you wish to purchase and can view the other mandatory information pursuant to the Italian Consumer Code. the availability of the products will be provided to the Purchaser in the product sheet on the "Profumeria Bellagio" website.
"Profumeria Bellagio" reserves also the right to suspend or cancel the fulfillment of an Order and / or delivery, regardless of the nature and progress of the fulfillment, in the event of non-payment or partial payment of any amount due by the Buyer, in case of problems with the payment, or in the case of fraud or attempted fraud relating to the use of the Website of "Profumeria Bellagio", also with reference to previous Orders. In case of refusal of the Order "Profumeria Bellagio" will communicate to the Buyer, within 30 working days from the forwarding of the Order, the inability to accept the Order. Once the Buyer confirms the Order by clicking on "Complete the purchase", the Buyer declares that he has consciously accepted the content and the conditions of the Order in question and, in particular, these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered in sale and ordered by the Buyer. The sale will be final only upon acceptance of the Order by "Profumeria Bellagio", by sending a confirmation email Order fulfillment to the Buyer, Order fulfillment Confirmation Email.
"Profumeria Bellagio" will have the right to collect the full price of the Order for payments made with the payment methods offered on the "Profumeria Bellagio" site from the time of sending the email informing the Buyer of the dispatch of his Order.
"Profumeria Bellagio" recommends that the Purchaser keep the emails received by "Profumeria Bellagio" on paper or electronically. The Buyer is informed that the above emails will be sent to the email address entered by the Buyer at the time of purchase. "Profumeria Bellagio" will not be responsible in case of insertion of an invalid e-mail address and / or non-receipt of the Order Confirmation Email for reasons not directly attributable to "Profumeria Bellagio". In this case the sale will be considered final. The offers and promotions reserved by "Profumeria Bellagio" buyers cannot be combined with each other, an item is not expected to participate in multiple promotions in the same Purchase Order.
The Purchaser guarantees to "Profumeria Bellagio" that he has the necessary authorizations to use the payment method chosen for his Order when sending the Order.
All Orders are payable in Euros, taxes and mandatory contributions included. Any bank charges will be borne exclusively by the Buyer (even in the event of a refund). In case of missed or delayed (more than 2 days) payment of the Order by the Buyer "Profumeria Bellagio" reserves the right to apply default interest equal to the legal interest rate starting from the tenth working day following the date of the Order or from the notification of the rejection of the bank payment. products ordered will remain in the hands of "Profumeria Bellagio" until the time the entire price of the Order, including shipping costs, taxes and other contributions mandatory (where applicable) are paid in full by the Buyer. Communications relating to online payment and the data communicated by the Customer when this is carried out take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by both Shopify Payments and the PayPal service.
The security of credit card payments is guaranteed by Shopify Payments.
in this way are not: interceptable, copyable, visible in plain text
ensuring total security during the payment transaction.
4. Product delivery:
The products ordered by the Buyer on the basis of these "Terms of Sale" will be delivered to the address indicated by the Buyer as the delivery address on the Order "Shipping Address". Purchase invoices are entered directly in the package and, for registered users, available on the website of "Profumeria Bellagio".
5. Methods of shipping the products:
Shipping costs are different depending on the total weight of the products ordered.
Shipping times, are:
PREPARATION TIMES FOR ALL DESTINATIONS: 24 hours (working days)
TRANSPORT TIMES FOR ITALY: 4 days (working days)
TRANSPORT TIMES FOR EUROPE: 19 days (working days)
INTERCONTINENTAL TRANSPORT TIMES: 21 days (working days)
TOTAL DELIVERY TIMES FOR ITALY: 4 days (working days)
TOTAL DELIVERY TIMES FOR EUROPE: maximum 21 days (working days)
INTERCONTINENTAL TOTAL DELIVERY TIMES: maximum 28 days (working days)
Orders are not prepared on Saturday and Sunday, while all orders received from Monday to Friday are processed on the same day or the following working day.
6. Defects, non-conformities and damage to products:
The Buyer, or the recipient of the Order, is invited to check the status of the package and the products at the time of delivery.In case of anomalies of the package (damaged or open package, trace of liquid, etc.) and / or of the products ordered (missing, defective or damaged products), the Buyer or the recipient of the Order they must return the products to "Profumeria Bellagio" following the procedures described below. Failure to comply with the correct procedure excludes any appeal against the carrier and / or "Bellagio Perfumery", including the right to a refund of the Order and / or the return of the ordered products. The Buyer, or the recipient of the Order, can, alternatively, call the Customer Service of "Profumeria Bellagio" to know how to return the product or damaged, non-compliant and / or defective products. The procedure for returning damaged, non-compliant and / or defective products that will be indicated by Customer Service of "Profumeria Bellagio" must be followed by the Buyer. Otherwise, the Buyer cannot claim any refund or replacement of the products in question.
Procedures that must necessarily be followed in the event of evident damage to the parcel for the return of the parcel to "Profumeria Bellagio":
In the event of an anomaly found in the presence of a BRT or SDA express courier manager:
Refuse delivery and write all reservations in the courier's document concerning the anomaly in a clear and detailed manner. It is necessary to subsequently send a report regarding the refused withdrawal to "Profumeria Bellagio" by email or by calling the number +39 349 39 90 896 (Mon-Fri 9: 00-12: 00 14: 30-18: 00)
Procedure that must be followed in case of missing, damaged or defective product: "Profumeria Bellagio" Customer Service may ask for information relating to identity of the Purchaser or of the recipient of the Order and carry out any verification that may be useful. The Customer Service "Profumeria Bellagio" will indicate to the Purchaser, or to the recipient, the procedure to be followed to return the damaged or defective product, or to obtain the missing products. Once the products have been received, "Profumeria Bellagio" will verify that these products are actually defective, damaged or do not correspond to the description provided on the Website. If this check is positive, "Profumeria Bellagio" will replace the defective product, damaged or non-compliant and will send it to the Buyer as soon as possible and in any case within 30 (thirty) working days from receipt of the products. The shipping costs will be entirely paid by "Profumeria Bellagio". In the event that "Profumeria Bellagio" is unable to replace the products within the aforementioned term, "Profumeria Bellagio" will immediately inform the Buyer at the email address indicated at the time of registration of the purchase and refund the Buyer the cost of these products and expenses shipping where the Buyer provides proof of the cost incurred to return the products. The refund of the price will be made by "Profumeria Bellagio" in the manner chosen at its discretion in the plus short time possible, and in any case within 14 (fourteen) days from the date on which you will receive the products. In case, after examining the returned products, "Profumeria Bellagio" deems reasonably that the products cannot be considered defective, damaged or not compliant with the description on the Website, the Buyer will not be entitled to a refund and the products will be returned, with shipping costs charged to the buyer.
7. Right and terms for exercising the withdrawal:
Pursuant to article 64 of the Italian Consumer Code, the Buyer may, within the term of 14 (fourteen) days from the date of receipt of the package containing the goods ordered, withdraw from the purchase contract without penalty and without any reason by contacting customer service. The Buyer, exercising the right of withdrawal pursuant to this article, within the terms and in the manner described below for the return of products, you will be able to get a refund of the amount paid for the products sent back to the central warehouse, by crediting the relative amount to your PayPal account or by bank transfer.
The refund will be made within 14 (fourteen) days from the date of receipt of the refund request as per Legislative Decree 21/2014, which came into force on 14/06/2014
In accordance with article 67 paragraph 3 of the Italian Consumer Code, the return costs will be borne exclusively by the Purchaser.
To take advantage of this formula of extension of the right of Withdrawal, however, customer service authorization is required. Products must be returned to "Profumeria Bellagio" in their substantial integrity, with their original packaging, accessories, the instructions for use and anything else provided with them.
The Buyer and / or the recipient of the Order must necessarily complete the appropriate Return Form, received by email after contactingcustomer service, duly completed and signed as indicated.
The return of products beyond the legal deadline established for withdrawal and contractual cancellation will not be accepted.
The Purchaser declares to have full capacity to act and enter into a contract for the purchase of products and / or services on the Website based on these General conditions of Sale. "Profumeria Bellagio" cannot under any circumstances be required to verify the ability of visitors and buyers of the "Profumeria Bellagio" website to act. In the event that oneperson who does not have the necessary ability to act (for example a minor) places an Order on the "Profumeria Bellagio" website, stopping the responsibility of their parents or legal guardians for this Orderand the related payment, "Profumeria Bellagio" may refuse to accept the Order.